full-time
hybrid
Київ (Україна)
middle, senior
advanced
Гібридний формат роботи
Київ (Україна)
Вакансія закрита
Здається, ви трохи запізнились
Скоріше за все, ця вакансія закрита, бо вже зробила чиїсь понеділки щасливими.
Але не засмучуйтесь — у нас є що вам запропонувати!
Подивіться інші відкриті можливості на сайті.
Eurasia Foundation (EF) is a US-based non-profit, nonpartisan organization committed to helping citizens in countries in transition realize their full potential and transform their societies. EF supports governments and citizens to enhance responsive, accountable, and transparent governance, and helps citizens build a stronger, more resilient civil society.
EF is leading implementation of the Digital Transformation Activity (DTA), an innovative eGovernance program that aims to bolster Ukraine’s digital transformation to promote the nation’s economic revitalization, transparency in reconstruction, and democratic governance during the ongoing conflict and beyond. DTA is co-funded by USAID and UK Dev.
The IT Support Manager is responsible for maintaining a robust IT infrastructure for the Kyiv office and ensuring seamless and efficient IT operations. The IT Support Manager reports to the Head of Administration & Security and works under the technical direction of the corporate Information Technology and Knowledge Management function.
Essential Functions
Coordinate user onboarding (setting up technology and accounts for new users) and offboarding, including equipment and software provisioning and retrieval.
Update equipment and software inventory.
Assist with the equipment and software acquisition (purchasing) and decommissioning.
Manage corporate mobile phone provisioning and lifecycle. Liaise with the service provider, assign phones to users, monitor policy compliance, and assist users with resolving issues.
Manage 3rd party IT Support vendor relationship and ensure service level objectives are met and colleagues’ questions and problems are resolved in a timely and customer-oriented way.
Ensure effective office network administration and policy implementation.
Provide guidance, coordination, and follow-up on colleagues’ questions in a timely and customer-oriented way.
Ensure that equipment, software, and services are set up and managed according to the policies and standards provided by the corporate Information Technology and Knowledge Management function.
Coordinate installing and configuring computer hardware, software, systems, networks, printers and scanners as required.
Create and keep relevant equipment and software training materials on the intranet portal.
Train staff in efficient equipment and software usage, including Microsoft 365 applications. Assist users with finding appropriate solutions for Microsoft 365 and other software/technology questions and issues.
Under the direction from the corporate Information Technology and Knowledge Management function, manage local IT project and cyber security risk management activities conduct internal IT assessments and assist with technology projects and security audits as assigned.
Perform other related duties as assigned by the Head of Administration & Security.
Education
Bachelor’s degree in information technology and 3 to 5 years of related professional experience.
Qualifications/Experience
At least 3 years of experience in IT Support or Coordination/Management of IT resources.
Working knowledge and strong interest in Information Technology management and user support principles and processes, inventory lifecycle management and user support.
Knowledge of cloud Microsoft Windows operating systems, computing systems, including MS 365; SharePoint Online, MS Office to carry out activities.
General knowledge of technology security.
Experience working with and coordinating third-party service providers.
Customer-service orientation, particularly for internal clients.
Що варто знати про Фонд "Євразія" / Eurasia Foundation
Eurasia Foundation (EF), a US-based international development organization promoting good governance reform and civil society development, implementing the USAID and UK aid funded Transparency and Accountability in Public Administration and Services (TAPAS) activity.
The purpose of TAPAS is to financially support Ukrainian citizens and the Government of Ukraine (GoU) to reduce or eliminate corruption in key public administration functions and services and build trust of Ukrainians in their government based on demonstrated transparency, accountability and improved services. The activity focuses on three areas: 1) large scale use of electronic procurement in Ukraine; 2) an effective Open Data program; and 3) transparent and efficient public services in the form of eServices.
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Функціональні
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Статистика
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Маркетинг
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
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