Senior Operations Manager at Mate academy

Mate academy – an EdTech startup with a technological, gamified, AI-friendly LMS platform where people learn IT specialties.

Our mission is to help 1 million people worldwide build their careers in IT.

🤘Already, 3500+ graduates have landed their first IT jobs in just 4 months of training. We successfully launched our business in Poland and Brazil and have plans to expand to other countries.

The mission of the Senior Operations Manager role is to create flawless end-to-end processes within teams that organize the educational flow (Coordinators, Mentors, Coaches, LMS and content creation process). This position involves reviewing and enhancing the current situation, conducting business analysis, creating an action plan, implementing initiatives, and managing operations to improve the productivity and quality of our learning processes.

This position involves a hybrid work format and a two-week onboarding in the Kyiv office.

What will you need to succeed

• 4+ years of working experience in building processes, preferably in Big4/Finance/Operations;
• Experience in operating model transformation, operational excellence, value stream analysis, and process redesign;
• Experience conducting analysis: research, data analysis, reviewing documents, and converting that into digestible reports with further action items;
• Strong experience in process automation and visualization;
• Structured thinking and ability to make data-driven business decisions;
• Leadership and management experience;
• Excellent knowledge of Excel – is a must. Data Studio/Looker/Tableau/other BI software will be appreciated;
• Upper-intermediate English, both oral and written.

Your tasks will be

• Conduct an audit of the current processes;
• Create a well-structured plan for changes, taking into account the logical flow of the educational journey that students undergo as well as content creation process;
• Deliver the process to the team, provide recommendations for its implementation, and manage changes that arise;
• Implement processes while considering international locations such as Poland, LATAM, and upcoming locations;
• Establish effective communication with internal departments (Training, HR, Marketing, Development, Sales, Finance);
• Develop new models and tools to facilitate scalable analysis and evaluation.

What you’ll find when working at Mate

• A mission to help 1M of people to start their careers in tech;
• No bureaucracy;
• Freedom to make own decisions and influence business;
• Unlimited paid vacation;
• A cozy office in the center of Kyiv, completely autonomous and ready to work in any force majeure in winter. We have our bomb shelter;
• Free English classes (twice a week);
• Performance/salary review every 6-12 months;
• Lunches paid for by the company (if you work in an office);
• Apple equipment for your comfortable work;
• An incredible team that cares about what they do, which makes work an exciting adventure.

Your team

You`ll closely work with different teams (Training, HR, Marketing, Development, Sales, Finance). Roman Apostol – CEO and co-founder at Mate academy will be your direct manager. We use a data-driven approach to make decisions and find significant data insights to improve different metrics.

Recruitment process

• Call with the recruiter (in Google Meet);
• Test assignment;
• Technical interview;
• Culture fit interview with company founders.

Does this offer match your career goals? Then let’s get acquainted!

2024-03-06T11:34:33.000 2024-03-06T23:59:59.000 Full time / Повна зайнятість TELECOMMUTE Україна Mate academy